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Is there any correlation between cost of CRM and quality of CRM?



User Name: ZohoChannel
Name: Zoho Interviews
Contact Me: www.zoho.com
Home Page: www.zoho.com
A collection of interviews by CRM Experts, Zoho customers, and Media on the CRM trends. These interviews were sponsored by Zoho during the recently held CRM Evolution 2011 Conference, New York, USA. [More]
Viewed Times: 1531 Add Date: 08/28/2011  
Larry Edwards, Co-Founder, President and CEO, of Tyne Group, P.C. was spending almost $2,000 a seat for a CRM solution from Siebel. It was an astronomical price to pay, but his company needed it. Prior to jumping into the CRM game Edwards had only been using Outlook for contact management, which quickly became a brick wall because he couldn't do anything with those contacts. After Siebel, Edwards moved over to Jamcracker ASP, and then jumped to Salesforce.com. With all of the Tyne Group's bouncing from one CRM app to the next, he ultimately chose Zoho because it delivered the same functionality at a comical fraction of the competitors' cost. "Salesforce seats at $65 and Zoho seats at $4," said Edwards amazed that he could have a product this good for so little. The move was seamless from Salesforce.com to Zoho as the Tyne Group just exported and imported CSV files. To get up and running quickly with Zoho CRM, Edwards' team took advantage of Zoho's online video tutorials. For oth

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