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Zoho CRM Sending Alert to Recipients


User Name: jamest85
Name: James Tang
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Google Apps for Work Partner, Certified Zoho CRM Consultant. 7 years experience on Zoho consulting, implementation, and programming using C#, VB, Php..., 15 years of total IT experience including prog... [More]
Viewed Times: 1861
Add Date: 05/09/2012
When we create workflow rule, we can send an alert to Zoho CR user, or sometime we need send an alert to the customer, for example: when a new lead is created, send a ThankYou email to the lead.
I've just noticed we can do that in Enterprise version, but not in Professional version, seems odd. I am waiting for Zoho CRM support team to give me an official answer, here are the screen shots for the detail, and I will update this post after I get the answer from them:
This is the Professional version


This is the Enterprise version



Update on May 15th 2012

Here is the answer from Zoho CRM support team:

Yes, your understanding is correct. Sending email to the leads/contacts etc., through workflow rules is possible only in the enterprise edition and not in the professional edition.

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